Terms of Service

1.Who we are & acceptance

The website hsepropertychecks.co.uk ("the website") is operated by HSE Property Checks Ltd, a company registered in England and Wales under number 13723060, with its registered office at 28 Skylines Village, Limeharbour, London E14 9TS ("HSE", "we", "us", "our").

By using the website you agree to these Website terms. If you do not agree to them, please do not use the website.

2.Using the website

You may access and use the website for your personal or business information needs. You must not:

• use the website for any unlawful purpose, or in any way that breaches any applicable law or regulation;
• transmit or upload any material that contains a virus, worm, trojan, or any other harmful code;
• attempt to gain unauthorised access to the website, our servers, or any connected network;
• harvest or collect data from the website by automated means (scraping, crawling, or bulk downloading) without our written permission;
• use the website to impersonate any person or entity, or to misrepresent your affiliation with HSE;
• reproduce, frame, embed or commercially exploit any part of the website without our written permission.

We reserve the right to suspend or withdraw access to the website, or any feature on it, at any time without notice.

3.Intellectual property

All content on the website, including text, imagery, illustrations, SVG assets, diagrams, compiled data tables, the HSE wordmark and logo, and the underlying design and code, is the property of HSE Property Checks Ltd or is used under licence. All rights are reserved.

You may view and, for private non-commercial purposes, print individual pages. Any other use, including copying, republishing, adapting, redistributing, or incorporating into any AI-training corpus, requires our prior written permission.

The names and logos of third-party organisations referenced on the website (including but not limited to BSI, IFSM, FDIS, NEBOSH, NICEIC, IFE, BAFE, BM TRADA, and professional standards such as BS 9792, BS 8214, PAS 79 and PAS 9980) are the trade marks of their respective owners and are used for identification purposes only.

4.Accuracy, disclaimers & no advice

The content on the website is provided for general information about fire safety and property compliance in England. We take reasonable care to ensure it is accurate at the time of publication and to update it when the underlying standards and legislation change, but we make no warranty that it is complete, current or fit for your particular purpose.

Website content is not a substitute for a competent-person assessment of your building, a Fire Risk Assessment under the Regulatory Reform (Fire Safety) Order 2005, or formal legal or insurance advice. If you have a specific building, duty or enforcement question you should engage us, or another suitably competent professional, for a formal written assessment.

5.Third-party links

The website contains links to other websites operated by third parties (for example, the ICO, BSI, gov.uk, professional bodies, directories). We include these links because they are useful; we do not control the content of those sites and are not responsible for their accuracy, availability or practices. Linking to a site is not an endorsement.

6.Website liability

To the maximum extent permitted by law, and except for liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation, we exclude all liability (whether in contract, tort including negligence, or otherwise) for any loss or damage arising from:

• any inability to access, or any interruption in availability of, the website;
• any reliance you place on information on the website that is not contained in a written report we have issued to you;
• any indirect, consequential or economic loss, loss of profit, revenue, opportunity, goodwill or data.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by English law.

7.When these service terms apply

These terms apply to every engagement we accept, alongside any engagement letter, quotation, statement of work or framework agreement we issue ("Engagement Letter"). If there is any conflict between the Engagement Letter and these terms, the Engagement Letter prevails. Where an Engagement Letter is silent on an issue, these terms fill the gap.

Entering into an engagement with us means agreeing to these terms. You confirm that you have authority to bind the person or entity on whose behalf you are engaging us.

8.Quotes, orders & formation

A quotation is an invitation to contract and is valid for 30 days unless stated otherwise. A contract is formed when one of the following happens:

• we accept your written instruction to proceed (by email, signed engagement letter, or purchase order);
• we attend site at your request;
• we send an order confirmation or booking confirmation.

Quotes are based on the information you provide at the time. If the job as found differs materially from what was described (for example, more doors, different risk profile, additional floors, or a compartmentation issue that needs a Type 4 approach), we may need to re-quote before proceeding and we will tell you before any additional fees are incurred.

9.Scope & access

The scope of every engagement is as set out in the quotation or Engagement Letter. For Fire Risk Assessment, this includes the FRA type (Type 1–4 under BS 9792:2025 for housing, or the equivalent framework under PAS 79-1:2020 for non-housing premises) and the specific building or common-part areas in scope.

You are responsible for:

• arranging safe, timely and unobstructed access to every area within scope, including common parts, service risers, roof spaces, plant rooms, and where agreed, individual dwellings;
• giving us any prior reports, fire strategy documents, stock-condition surveys, enforcement correspondence, and PEEP records that are reasonably relevant;
• notifying residents and tenants where required (we can supply template notices);
• ensuring parking, loading bays or lift-bookings are available where relevant.

If access cannot be given at the scheduled time, our aborted-visit provisions at clause 12 apply.

10.Reports, certificates & reliance

Every engagement produces a written deliverable, a Fire Risk Assessment, fire door inspection report, compliance certificate, or combined evidence pack, issued to the commissioning client ("the Report"). Each Report:

• is based on the condition of the premises at the date of our site visit, and the information available to our assessor on that date;
• is issued for the use of the commissioning client for the purpose set out in the Engagement Letter;
• may not be relied on by any third party (including lenders, insurers, buyers, regulators, or subsequent managing agents) without our prior written consent, which we will not unreasonably withhold;
• has a recommended review date, after that date it is no longer a current record of risk and should not be relied upon.

A Report is not a guarantee that a building is free from fire risk. Fire risk is dynamic. It is the Responsible Person's duty under the Regulatory Reform (Fire Safety) Order 2005 to keep the FRA under review and to act on its significant findings; a Report alone does not discharge that duty.

11.Fees, payment & interest

Fees are as set out in the quotation and are inclusive of travel within Greater London unless stated otherwise. They are exclusive of VAT, which is charged at the prevailing rate where applicable.

Payment terms:

• New clients, payment in full on invoice, before the Report is released, unless otherwise agreed in writing.
• Account clients and Engagement Letter terms, payment within the period stated in the Engagement Letter, typically 14 or 30 days from invoice.
• Remedial works, payment terms agreed in the Engagement Letter; for larger programmes, payment is commonly staged against milestones.

If an invoice is not paid on the due date, we may (a) suspend any further work, including the release of further reports, without further notice; (b) charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 where the debtor is a business; and (c) recover reasonable costs of recovery under the Late Payment of Commercial Debts Regulations 2013. Payments made by card are processed securely by our payment provider; we do not store card numbers.

12.Cancellation, postponement & aborted visits

You may cancel or postpone a booked attendance by giving us written notice. If notice is received:

• more than 2 working days before the visit, no charge;
• within 2 working days of the visit, a 50% mobilisation charge may apply;
• after the assessor has departed for site, or on the day of attendance, the full fee is payable.

If we attend site and the engagement cannot proceed (locked door, no access, key-holder unavailable, the building is materially different from what was described, or the site is unsafe to inspect), the full fee is payable and a re-attendance fee will be quoted.

13.Professional indemnity & liability cap

HSE Property Checks Ltd maintains professional indemnity insurance in respect of its professional services; the limit and the insurer's name are available on written request.

To the maximum extent permitted by law, our aggregate liability to you under or in connection with each engagement, whether arising in contract, tort (including negligence), for breach of statutory duty, or otherwise, is capped at the greater of (a) the fees paid by you under the engagement in question, and (b) £250,000.

We are not liable for:

• any indirect, consequential or special loss;
• loss of profit, revenue, business opportunity, rent or goodwill;
• loss arising from information you did not disclose to us that was reasonably relevant to the engagement;
• loss arising from a Report being relied on by a third party without our written consent;
• loss arising from action taken, or not taken, on a Report after the recommended review date has passed.

Nothing in this clause limits or excludes any liability that cannot be limited or excluded by English law, including liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation.

14.Confidentiality & data protection

Each party will keep confidential any commercial, technical or personal information disclosed to it by the other party in connection with an engagement, and will not use it for any purpose other than the engagement.

Our processing of personal data is described in our Privacy Policy. Where we act as a data processor on your instructions (for example, handling resident PEEP data you pass to us for an inspection), we operate under an Article 28 UK GDPR data processing agreement, available on request.

15.Complaints procedure

We want to know if something is wrong. Complaints should be made in writing to info@hsepropertychecks.co.uk with the word "Complaint" in the subject line. We will acknowledge within 3 working days and respond substantively within 15 working days. Where a complaint concerns a specific Report, we will arrange a review by a second assessor at our cost.

If a complaint is not resolved to your satisfaction, unresolved disputes may be referred to an appropriate mediation service, or in the case of a regulated discipline, to the relevant professional body (for example FDIS or BAFE).

16.Consumer rights

Where you engage us as a consumer (as defined in the Consumer Rights Act 2015), your statutory rights apply in addition to anything in these terms, and nothing in these terms limits those rights. Remote-concluded contracts are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give you a 14-day cooling-off period; by asking us to start the service during that period you agree we can proceed before the period ends, and you accept that any work done up to the point of cancellation is payable.

17.Force majeure

Neither party is liable for a failure to perform caused by an event outside its reasonable control, including acts of God, fire, flood, severe weather, industrial action, cyber-incidents, pandemic, government order or major infrastructure failure. The party affected will notify the other promptly and both parties will work in good faith to reschedule.

18.General & jurisdiction

Whole agreement. The Engagement Letter and these terms constitute the whole agreement between the parties on the engagement and supersede prior discussions and representations.

Assignment. You may not assign or transfer any rights under an engagement without our written consent. We may assign our rights to a successor in the event of a business transfer.

Severability. If any provision of these terms is held to be unenforceable, the remaining provisions continue in effect.

No third-party rights. A person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms, save where expressly provided.

Notices. Notices must be in writing and sent to our registered office or to info@hsepropertychecks.co.uk. Notices sent by email are deemed received on the next working day.

Governing law and jurisdiction. These terms, and every engagement under them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute, subject to any right of a consumer to bring proceedings in the courts of their domicile.